Shipping & Returns

We want to ensure your experience with us is smooth and satisfying. If you have any questions, feel free to contact our customer service team via the 'contact us' form on the 'contact us' page and one of our fantastic staff will help you with anything you may need.

Shipping Information:

  1. Processing Time: Orders are typically processed within 0-1 day after payment confirmation. 

  2. Shipping Methods: We use 1st class Royal Mail delivery. Orders to the UK estimated delivery time 1-2 days. You'll be able to view available shipping options and estimated delivery times during the checkout process.

  3. International Shipping: Yes, we ship internationally! Please note that international orders may be subject to customs duties, taxes, or other fees imposed by your country's customs regulations. The customer is responsible for all extra taxes and duties.

Returns and Exchanges:

We want you to be completely satisfied with your purchase from Faith & Harmony. If for any reason you're not happy with your order, we offer quick and easy returns and exchanges within 90 days of delivery. Here's how it works:

  1. Eligibility: To be eligible for a return or exchange, your item must be in the same condition as you received it. If there is a fault with your order or product you have a lifetime guarantee and can return it to us for a refund or exchange at any time.

  2. Initiating a Return or Exchange: To initiate a return or exchange, please contact our customer service team within 90 days of receiving your order. Please provide your order number and details of the item(s) you wish to return or exchange. Our fantastic team will guide you through the process and provide instructions for returning the item(s).

  3. Return Shipping: Customer is responsible for the cost of returns unless your items are faulty or damaged, then return postage is free.

  4. Refunds and Store Credit: Once your return is received and inspected, we will process your refund to the original method of payment or issue store credit, depending on your preference. Refunds may take several business days to reflect on your account.

Final Notes:

  • Please ensure that all returns are properly packaged to prevent damage during transit. 

  • If you have any questions or concerns about our shipping and returns policy, please reach out to our customer service team. We're here to help!

Thank you for choosing Faith & Harmony.