FAQs

Frequently Asked Questions (FAQs) 

1. What materials are used in your jewellery? We take pride in using only the highest quality materials. All our pieces are crafted in gold vermeil (Solid 925 silver with a 18ct gold plating). All pieces have a lifetime non-tarnish guarantee.

2. How do I care for my jewellery? To maintain the luster of your jewellery, we recommend avoiding contact with perfumes, lotions, and harsh chemicals. Clean your pieces regularly with a soft, dry cloth, and store them in a jewellery box or pouch when not in use. We also recommend being careful with other pieces of jewellery so that they don't scratch each other. 

3. How can I find my ring size? All our rings are adjustable in size as they have a small gap at the back which can be made bigger or smaller depending on what finger you wish to wear them. If you need further assistance, don't hesitate to reach out to our customer service team for personalised guidance.

4. What is the shipping cost and delivery time? We use 1st class Royal Mail delivery. Orders to the UK estimated delivery time 1-2 daysPlease visit our Shipping and Returns page for detailed information on International shipping, shipping options, costs, and estimated delivery times.

5. Can I return or exchange my purchase? Yes. We have a simple return and exchange policy. Please review our Shipping and Returns page for details on eligibility, process, and any associated terms.

6. Are your products ethically sourced? We are committed to ethical and responsible sourcing practices. Our materials are sourced from reputable suppliers, and we strive to uphold ethical standards throughout the production process.

7. How can I contact customer service? For any enquiries or assistance, our customer service team is ready to help. You can reach us through the contact form on our website and one of our fantastic staff will help you with anything you may need.